FAQs

Shipping:

Please allow up to 5 business days for processing and 3-4 business days for shipping. 

Orders are shipped via United States Postal Service (USPS) (Monday and Thursday). In the case of a holiday, orders will be shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information. 

Please note, we are a small business. All items are hand crafted. Please allow time for your item to be made with love and care. 

If your packing information states that your package was delivered and you have not received it,  you must address this issue with the United Service Postal Service at 1(800) 275-8777. Obaapa does not hold responsibility for packages that are delivered, lost or stolen. We do not issue refunds for packages that stated being delivered, lost or stolen. 

Our Return Policy: 

We do not accept returns due to the nature of Obaapa products. 

Please note: Melted body butter does not qualify for an exchange or refund. 

Exchanges: 

We only replace items if an item arrives damaged/defective. If you received a damaged/defective item and need to exchange it for the same item, please send us pictures of the package and email: heyobaapa@gmail.com

Return to Sender:

When a customer places an order online and it is returned or undeliverable for reasons that are attributable to customer error, the customer is responsible for full shipping and/or reshipping charges. 

Product Information:

Products are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using any products.